These terms and conditions apply to all users of our site, including browsers, customers, vendors, merchants, and contributors of content. They set out the basis on which Healthyly Limited (trading as Veldic) supplies products to you.

1. Information About Us

1.1 We operate the retail website www.veldic.com ("our site"). We are Healthyly Limited, a company registered in England and Wales under company number 14648723, trading as Veldic. Our registered office is at 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. VAT number is GB516773865.

1.2 You can contact us at: support@veldic.com. We aim to respond to all enquiries within two (2) business days.

1.3 All copyright, trademarks, and other intellectual property rights in and relating to our site (including design, text, graphics, logos, images, and their selection and arrangement) belong to Healthyly Limited. You may not reproduce, copy, distribute, scrape, or otherwise use any such material without our prior written consent.

2. Your Status

2.1 By placing an order through our site, you warrant that:

• You are at least eighteen (18) years of age.
• You are legally capable of entering into binding contracts.
• You are purchasing products for personal use unless otherwise agreed in writing.
• You are not purchasing products for resale without our prior written consent; and
• The information you provide to us is accurate, current, and complete.

2.2 Age Confirmation. By placing an order, you confirm that you are at least eighteen (18) years of age. We reserve the right to request proof of age and to cancel orders where age cannot be satisfactorily verified.

3. How the Contract Is Formed Between You and Us

3.1 After placing an order online, you will receive an acknowledgement email. This does not constitute acceptance of your order. Your order constitutes an offer to purchase a Product from our site. All orders are subject to acceptance by us.

3.2 A legally binding contract ("Contract") is formed only when we send you a dispatch confirmation email ("Dispatch Confirmation") confirming that the Product has been dispatched.

3.3 The Contract relates only to those Products whose dispatch we have confirmed. We are not obliged to supply any other Products until confirmed in a separate Dispatch Confirmation.

3.4 It is your responsibility to provide an accurate and valid email address and delivery address. We will not be responsible for non-performance where failure results from your provision of incorrect details. You must notify us immediately of any address changes between ordering and delivery.

3.5 We reserve the right to refuse or cancel any order at our sole discretion, including where we reasonably suspect fraudulent activity, products are unavailable, pricing errors have occurred, or promotional offers have been misused.

3.6 We reserve the right to request additional verification information before processing orders where fraud prevention systems flag a transaction as potentially high risk.

3.7 While we take reasonable steps to ensure the quality and safety of our Products and website, we cannot guarantee that outcomes will meet your individual expectations. Nothing in these terms affects your statutory rights as a consumer.

3.8 Pre-Contract Information. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will provide you with all required pre-contract information before you are bound by any order. This includes: the main characteristics of the goods; our identity and address; the total price including taxes and delivery charges; arrangements for payment, delivery, and complaint handling; and your right to cancel. This information is provided on our site, in the checkout process, and in your order confirmation email.

4. Consumer Rights and Right to Cancel

4.1 If you are contracting as a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within fourteen (14) calendar days from the day after you receive the Products, without giving a reason (the "Cooling-Off Period").

4.2 Please note: the right to cancel does not apply to Products that have been opened, unsealed, or that cannot be returned for hygiene or health protection reasons once the seal has been broken after delivery. This applies specifically to vitamins and dietary supplements as consumable, hygiene-sensitive goods.

4.3 To exercise your right to cancel, you must inform us in writing by email to support@veldic.com within the Cooling-Off Period, clearly stating your intention to cancel and your order reference. You must return the Products to us in their original, unopened, and undamaged condition as soon as reasonably practicable and at your own cost, unless the Product is faulty or misdescribed.

4.3A Model Cancellation Form. To cancel your Contract, you may use the form below (but it is not obligatory):

4.4 You have a legal obligation to take reasonable care of the Products while in your possession. If you fail to do so, we may have a right of action against you for compensation.

4.5 This provision does not affect your other statutory rights as a consumer under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

5. Availability and Delivery

5.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation, or if no date is specified, within a reasonable time — unless exceptional circumstances apply. We normally dispatch within one to three (1–3) business days of receiving your order.

5.2 Delivery will be arranged to the address you specify at checkout. Risk in the Products passes to you upon delivery.

5.3 If you fail to accept delivery or supply adequate delivery instructions, we may cancel your order and retain the Products. In such a case, we will refund the product price in accordance with our Refunds Policy (clause 9), but you remain liable for any delivery charges incurred.

5.4 We are not responsible for delays caused by third-party couriers or circumstances outside our reasonable control (see clause 19).

5.5 Gift Certificates

5.5.1 Gift certificates will be emailed to recipients once payment has been received.

5.5.2 Gift certificates are valid for twelve (12) months from the date of purchase, after which they will expire with no refund payable.

5.5.3 Gift certificates are not exchangeable for cash and have no monetary value until activated.

6. Risk and Title

6.1 The Products will be at your risk from the time of delivery to the address you specified.

6.2 Ownership of the Products passes to you only when we have received full payment of all sums due, including any applicable delivery charges.

7. Price and Payment

7.1 The price of Products and any applicable delivery charges will be as quoted on our site at the time you place your order, except in cases of obvious error. All prices are quoted in pounds sterling (GBP, £).

7.2 Unless otherwise stated, Product prices are inclusive of VAT (where applicable) but exclude delivery charges.

7.3 Delivery charges vary depending on delivery method and destination and will be clearly stated before you confirm your order.

7.4 Payment is taken at the point of order placement via our Shopify payment platform. We accept the payment methods listed on our site, including credit/debit cards and Buy Now Pay Later (BNPL) options where available. By placing an order, you confirm that the payment details you provide are yours and that all information is accurate and complete.

7.4A Buy Now Pay Later (BNPL). Where BNPL payment options are offered at checkout, these are credit products provided by third-party lenders, not by Healthyly Limited. By selecting a BNPL option, you enter into a separate agreement with the relevant third-party lender, subject to their eligibility criteria and terms and conditions. We encourage you to read the lender's terms carefully before selecting a BNPL option. Your credit rating may be affected if you fail to make payments on time.

7.5 If we are unable to supply the Products for any reason, we will notify you as soon as possible and provide a full refund of any amount already paid, in accordance with our Refunds Policy.

7.6 We reserve the right to adjust Product prices and delivery charges at any time. However, such changes will not affect orders for which a Dispatch Confirmation has already been sent.

7.7 Despite our best efforts, pricing errors may occasionally occur. We will verify pricing as part of our dispatch procedures. Where a Product's correct price is lower than stated, we will charge the lower amount. Where the correct price is higher, we will contact you prior to dispatch or cancel your order. We are not obliged to supply Products at an incorrect lower price where the error is obvious and could reasonably have been identified as such.

7.8 Subscriptions

7.8.1 Subscription orders will be charged on a recurring basis as specified at the time of purchase. By subscribing, you expressly agree to recurring charges until cancellation.

7.8.2 Pre-Contract Information. Before completing your subscription purchase, we will clearly display: (a) the subscription duration and minimum commitment period (if any); (b) the total recurring cost and billing frequency; (c) the renewal date; and (d) how to cancel.

7.8.3 Cancellation. You may cancel your subscription at any time by: (a) logging into your account and selecting "Cancel Subscription"; (b) contacting us at support@veldic.com; or (c) using the cancellation link in your subscription confirmation email. Cancellation takes effect at the end of the current billing period unless otherwise stated.

7.8.4 Renewal Reminders. Where applicable, we will send you a renewal reminder no less than three (3) days before each renewal date, notifying you of the upcoming charge and how to cancel.

7.8.5 Cooling-Off. Your statutory 14-day cooling-off right (clause 4) applies to your first subscription order. Subsequent recurring deliveries are not subject to the cooling-off period unless faulty or misdescribed.

7.9 Promotions and Discount Codes

7.9.1 We may offer discount codes, promotions, or bundle offers from time to time. These may be withdrawn or modified without notice unless otherwise stated.

7.9.2 Promotional codes cannot be combined unless explicitly stated. We reserve the right to refuse or cancel orders where promotional codes have been misused or applied fraudulently.

7.9.3 Where a promotional offer is subject to specific terms, those terms will be clearly communicated at the point of promotion.

8. Product Claims, Recall and Safety

8.1 All product descriptions and claims are intended to comply with applicable UK Nutrition and Health Claims Regulations. Statements about supplements are based on publicly available scientific literature where applicable.

8.2 Product Recall. In the event of a product safety issue or recall, we will notify affected customers where possible and take appropriate remedial action, including offering replacement or refund as required. We will comply fully with obligations under applicable UK product safety legislation, including the General Product Safety Regulations 2005 and any successor legislation.

8.3 If you experience any adverse reaction after using a Veldic product, discontinue use immediately and seek medical advice. Please also notify us promptly at support@veldic.com so that we may investigate and take appropriate regulatory action.

8.4 Healthyly Limited maintains the right and obligation to report serious adverse reactions to relevant regulatory authorities including the Food Standards Agency where required by law.

9. Refunds Policy

9.1 We want you to be satisfied with your purchase. If you wish to return a Product:

9.2 Refunds will be processed using the same payment method originally used. We reserve the right to deduct from any refund any amounts owed to us, where permitted by law. Refunds will be issued once returned goods are received and inspected.

9.3 We do not accept returns of opened, used, or unsealed supplements or vitamins unless genuinely faulty or misdescribed, as these are consumable hygiene-sensitive goods.

9.4 To initiate a return or refund, please contact us at support@veldic.com before sending any Products back to us.

9.5 We encourage you to contact us at support@veldic.com before initiating a chargeback or payment dispute, as we can often resolve issues more quickly. If a chargeback is initiated without prior contact and is found to be unjustified, we may take this into account in deciding whether to accept future orders. Nothing in this clause limits your statutory rights, including your right to raise a dispute with your card issuer under applicable consumer law.

10. Dispute Resolution

10.1 In the event of any dispute arising out of or relating to these terms, the use of this website, or the purchase of products from Healthyly Limited, the parties agree to first attempt resolution through good faith negotiations. Please contact us at support@veldic.com in the first instance.

10.2 If a resolution cannot be reached through negotiation within thirty (30) days, either party may refer the dispute to mediation or an appropriate Alternative Dispute Resolution (ADR) provider in the United Kingdom before initiating court proceedings, unless the matter is urgent.

10.3 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

10.4 UK Residents: You may contact the relevant Trading Standards authority or Citizens Advice for assistance with disputes.

10.5 International Customers: If you are based outside the United Kingdom, local consumer protection laws may apply in addition to these terms. Please note that the EU Online Dispute Resolution platform is not available to UK-based traders following the UK's departure from the European Union.

10.6 We are not committed to using any particular ADR scheme. Details of our complaint handling procedure are set out in clause 32.

11. Product Information and Health Disclaimers

11.1 All Products sold by Veldic are intended to be used as food supplements only. They are not medicines, medicinal products, or drugs. Our Products are not intended to diagnose, treat, cure, prevent, or alleviate any medical condition, disease, or health complaint.

11.2 We strongly recommend that you consult with a qualified healthcare professional (including your GP or a registered dietitian) before starting any supplement programme, before changing your diet or exercise routine, or if you are pregnant, breastfeeding, taking prescription medication, or have an existing medical condition.

11.3 Nothing on our site or otherwise obtained from us constitutes medical advice. All information is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

11.4 Supplements should be kept out of reach of children. Do not exceed the stated recommended daily intake unless directed by a healthcare professional.

11.5 Individual results from supplement use may vary. Any testimonials or reviews on our site reflect individual experiences and are not guaranteed outcomes.

11.6 We have taken reasonable steps to ensure that all product information — including ingredient lists, nutritional information, and usage instructions — is accurate and up to date. However, product formulations may change, and we recommend you always read the label before use. If you have any allergies or intolerances, please check product labels carefully before purchasing.

11.7 All Veldic products are sold as food supplements in accordance with applicable UK food law, including the Food Supplements (England) Regulations 2003. Health claims made on this website comply with authorised nutrition and health claims as permitted under UK legislation. No statements on this website should be interpreted as medicinal claims.

11.8 Our products are intended for adults aged 18 years and over unless otherwise indicated on the product label. Individuals under 18 should only use supplements under the supervision of a parent, guardian, or healthcare professional.

11.9 We do not represent that all statements made on this website have been evaluated by regulatory authorities unless expressly stated.

11.10 We reserve the right to modify, reformulate, or discontinue any product at any time without prior notice. Where a product is discontinued after an order has been placed but before dispatch, we will notify you and offer either a refund or an alternative product.

11.11 Individual responses to food supplements may vary depending on lifestyle, diet, genetics, and existing health conditions. Information on this website is for educational purposes only and should not be interpreted as medical or scientific claims specific to any individual.

11.12 Novel Foods and Regulated Ingredients

11.12.1 Some of our Products may contain novel foods or ingredients subject to specific regulatory authorisation under UK and EU law. We confirm that all such Products comply with applicable novel food regulations, including authorisation from the Food Standards Agency or European Food Safety Authority where required.

12. User-Generated Content and Reviews

12.1 By submitting reviews, comments, testimonials, or other content to our site, you grant Healthyly Limited a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and publish such content for marketing or promotional purposes.

12.2 You warrant that any content you submit is accurate, not defamatory, does not infringe the rights of any third party, and complies with all applicable laws.

12.3 We reserve the right to remove, edit, or decline to publish any user-submitted content at our sole discretion, including content that is offensive, misleading, or in breach of these terms.

12.4 Authenticity and Prohibited Content. You agree not to submit: (a) fake, fraudulent, or AI-generated reviews without disclosure; (b) reviews in exchange for payment, discounts, or free products without clear disclosure of the incentive; (c) content that does not reflect your genuine experience with the Product; or (d) reviews on behalf of others without their consent.

12.5 Influencer and Marketing Content. From time to time, Veldic may publish marketing content including testimonials, influencer collaborations, and promotional materials. Such content reflects individual experiences and should not be interpreted as typical results. All paid or gifted collaborations will be clearly disclosed in accordance with Advertising Standards Authority (ASA) and Competition and Markets Authority (CMA) guidelines, using appropriate hashtags (#ad, #gifted, or #sponsored).

12.6 Fake Reviews — DMCCA 2024 Compliance. In accordance with the Digital Markets, Competition and Consumers Act 2024, we do not and will not commission, host, or facilitate fake reviews. Any user found to have submitted a fake, incentivised (without disclosure), or otherwise fraudulent review may have their account suspended, may be liable for the cost of any investigation or removal, and may face legal action. We reserve the right to share evidence of fake review activity with the Competition and Markets Authority (CMA) where required.

13. Product Warranty

13.1 We warrant that any Product purchased through our site will, on delivery, conform in all material respects with its description as published on our site, be of satisfactory quality, and be reasonably fit for the purpose for which such products are commonly supplied.

13.2 This warranty does not apply where: (a) the Product has been opened, misused, stored incorrectly, or used contrary to instructions provided; or (b) the defect arises from fair wear and tear, abnormal conditions, or misuse after delivery.

14. Our Liability

14.1 Subject to clause 14.3, if we fail to comply with these terms and conditions, our liability to you shall not exceed the total purchase price of the Products you purchased.

14.2 Subject to clause 14.3, we will not be liable for:

• Loss of income or revenue.
• Loss of business or profits.
• Loss of data.
• Loss of anticipated savings; or
• Any indirect, consequential, or special loss or damage.

14.3 Nothing in these terms and conditions shall exclude or limit our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Liability under the Consumer Rights Act 2015 or the Consumer Protection Act 1987; or
• Any other liability that cannot be excluded or restricted by applicable law.

14.4 We are not liable for adverse effects caused by misuse of products, failure to follow recommended usage instructions, or use alongside medication without professional advice.

14.5 Nothing in this clause 14 is intended to, and shall not be construed to, limit or exclude our liability in any way that would be unlawful under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. To the extent any limitation in this clause is found to be unfair, unreasonable, or unenforceable, it shall be modified to the minimum extent necessary to make it fair, reasonable, and enforceable.

15. Fraud Prevention and Security

15.1 We reserve the right to cancel orders, suspend accounts, or refuse service where fraudulent activity, excessive refund abuse, misuse of the website, or misuse of promotional offers is suspected.

15.2 While we implement reasonable technical safeguards, we cannot guarantee that our website or servers are free from viruses, malware, or harmful components. You are responsible for ensuring you use appropriate security protection when accessing our site.

15.3 You must not: (a) attempt to gain unauthorised access to our site, its servers, or connected systems; (b) introduce malicious software; or (c) use automated tools such as bots or scraping software to extract data from our website.

15.4 Any unauthorised access to, or interference with, our systems may constitute a criminal offence under the Computer Misuse Act 1990 and/or the Network and Information Systems (NIS) Regulations 2018. We reserve the right to report any such activity to law enforcement authorities and to seek civil remedies including injunctive relief and damages.

16. Import Duty and International Orders

16.1 If you order Products for delivery outside the United Kingdom, they may be subject to import duties, taxes, and customs charges levied at the destination. You are responsible for the payment of any such charges.

16.2 We have no control over such charges and cannot predict their amount. We recommend contacting your local customs authority before placing an international order.

16.3 You must comply with all applicable laws and regulations of the destination country. We will not be liable for any breach by you of any such laws or regulations.

16.4 The sale of certain food supplements and vitamins may be regulated differently in other jurisdictions. It is your responsibility to ensure that Products are lawful to import and possess in your destination country.

16.5 Sanctions Compliance. We do not accept orders from, or ship to, individuals or entities located in countries or territories subject to UK, EU, or UN sanctions. We reserve the right to cancel any order where we reasonably suspect a sanctions violation.

17. Intellectual Property

17.1 All content on our site — including text, graphics, logos, icons, images, product descriptions, and software — is the property of Healthyly Limited or its content suppliers and is protected by United Kingdom and international copyright and intellectual property laws.

17.2 You may not copy, reproduce, republish, upload, post, transmit, distribute, scrape, or commercially exploit any content from our site without our prior written permission. Unauthorised use may give rise to a claim for damages and/or constitute a criminal offence.

17.3 You may link to our homepage provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement by us where none exists. You must not frame our site on any other site without our prior written consent.

18. AI-Generated Content and Automated Systems

18.1 Transparency. We may use AI tools for: (a) generating product descriptions and marketing content; (b) customer service chatbots and automated responses; (c) personalising your shopping experience; and (d) analysing reviews and feedback.

18.2 AI Content Labelling. Where content on our site is primarily generated by AI with minimal human editorial oversight, we will aim to label it accordingly. We may use AI as a drafting or creative tool in combination with human review; such content does not require separate labelling.

18.3 Customer Service. Where you interact with AI-powered customer service tools, we will clearly identify the non-human nature of the interaction. You may always request to speak with a human representative by emailing support@veldic.com.

18.4 Prohibited Use. You agree not to use AI tools to generate fake reviews, testimonials, or other content submitted to our site. We reserve the right to remove any AI-generated user content that violates clause 12.4.

18.5 Automated Decision-Making. Where we use automated systems to make decisions that significantly affect you (for example, refusing an order on fraud prevention grounds), you have the right under UK GDPR Article 22 to: (a) request that the decision be reviewed by a human; (b) express your point of view; and (c) challenge the decision. To exercise this right, please contact support@veldic.com.

19. Events Outside Our Control (Force Majeure)

19.1 We will not be liable for any failure to perform, or delay in performance of, any obligation under a Contract where such failure or delay is caused by events beyond our reasonable control ("Force Majeure Event").

19.2 Force Majeure Events include, without limitation: acts of God, fire, flood, storm, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strikes or industrial action, failure of third-party logistics or courier services, government action or legislation, failure of public or private telecommunications networks, cyber-attacks, data breaches, critical IT infrastructure failures, or unauthorised access to our systems.

19.3 Our obligations are suspended for the duration of a Force Majeure Event. We will use reasonable endeavours to bring the Force Majeure Event to a close or to find a solution enabling us to perform our obligations despite it.

20. Transfer of Rights and Obligations

20.1 The Contract between you and us is binding on both parties and our respective successors and assigns.

20.2 You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

20.3 We may transfer, assign, sub-contract, or otherwise dispose of a Contract or any of our rights or obligations under it at any time, without your consent, provided such transfer does not materially affect your rights.

21. Data Protection and Privacy

21.1 By placing an order or using our site, you agree to our collection and use of your personal data in accordance with our Privacy Policy and Cookie Policy, both incorporated into these terms by reference and available on our site.

21.2 We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

21.3 International Data Transfers. Your personal data may be transferred to and processed in countries outside the UK, including the EEA and the United States. Where we transfer data internationally, we ensure appropriate safeguards are in place, including: (a) UK Standard Contractual Clauses (SCCs) or the UK Addendum to the EU SCCs; (b) adequacy regulations where the destination country is recognised by the UK as providing adequate protection; and (c) the UK-US Data Bridge for transfers to certified US organisations.

21.4 We will not sell, share, or transfer your personal data to third parties except as necessary to fulfil your order (e.g., courier services and payment processors such as Shopify) or as required by law.

21.5 Your Data Rights. Under the UK GDPR, you have the right to: (a) access your personal data (Subject Access Request); (b) rectify inaccurate data; (c) erasure of your data in certain circumstances ("right to be forgotten"); (d) restrict processing; (e) data portability; (f) object to processing based on legitimate interests; and (g) not be subject to solely automated decision-making with significant effects (see also clause 18.5). To exercise any of these rights, please contact support@veldic.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

22. Written Communications and Notices

22.1 When using our site, you agree that communications with us will primarily be electronic. We will contact you by email or by posting notices on our website.

22.2 You agree that all contracts, notices, information, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. This does not affect your statutory rights.

22.3 All formal notices from you to us must be sent in writing to: Healthyly Limited — support@veldic.com. We may give notice to you at the email or postal address you provided when placing your order, or via any means specified in this clause.

23. Website Use and Acceptable Use

23.1 You agree not to use our site for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with any other party's use of it.

23.2 We do not guarantee uninterrupted access to the website and may suspend, withdraw, or change any part of the site without notice.

23.3 We reserve the right to suspend or terminate your access to our site at any time if we believe you are in breach of these terms or applicable law.

23.4 From time to time, our site may include links to third-party websites for your convenience only. We do not endorse, control, or accept responsibility for the content of any linked third-party website.

24. Digital Accessibility and Inclusive Design

24.1 We are committed to ensuring our website is accessible to all users, including those with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

24.2 Reasonable Adjustments. If you require reasonable adjustments to access our site or services due to a disability, neurodivergent condition, or other access needs, please contact us at support@veldic.com. We will make every effort to accommodate your requirements in accordance with our obligations under the Equality Act 2010.

24.3 Clear Communication. We strive to present information in clear, plain English. If you require information in an alternative format (e.g., large print, easy read, audio), please contact us and we will provide this where reasonably practicable.

24.4 Neurodiversity Support. We recognise that some customers may have autism, ADHD, dyslexia, or other neurodivergent conditions that affect how they interact with our site. We welcome feedback on how we can improve accessibility and will not discriminate based on neurodivergence or any other protected characteristic under the Equality Act 2010.

25. Fair Design and Prohibited Dark Patterns

25.1 We are committed to fair and transparent design practices. We do not use "dark patterns" — deceptive user interface designs that manipulate users into making choices they might not otherwise make.

25.2 Specifically, we do not: (a) obscure, subvert, or impair user autonomy, decision-making, or choice; (b) hide material information within terms and conditions that would likely affect a consumer's decision; (c) make it more difficult to cancel a subscription than to sign up; (d) use false urgency claims or fabricated social proof; or (e) sneak additional items into your basket without clear consent.

25.3 If you believe you have encountered a dark pattern on our site, please report it to support@veldic.com immediately.

26. Environmental Claims and Sustainability

26.1 Green Claims. Any environmental claims made on our site (e.g., "natural", "organic", "sustainable", "eco-friendly") are made in accordance with the CMA Green Claims Code and applicable advertising standards. We can substantiate all environmental claims upon request.

26.2 Packaging and Recycling. Information on packaging materials and recycling instructions is provided on product pages. We comply with Extended Producer Responsibility (EPR) regulations for packaging waste.

26.3 No Greenwashing. We do not make exaggerated or misleading environmental claims. Where products have environmental certifications, these will be clearly displayed with links to the certifying body.

27. Modern Slavery and Ethical Sourcing

27.1 Healthyly Limited is committed to preventing modern slavery and human trafficking in our business and supply chain. We conduct due diligence on suppliers and require compliance with our ethical sourcing standards.

28. Waiver

28.1 If we fail to insist upon strict performance of any of your obligations or fail to exercise any right or remedy to which we are entitled, this shall not constitute a waiver of such right or remedy and will not relieve you of your obligation to comply.

28.2 A waiver by us of any breach or default will not constitute a waiver of any subsequent breach or default.

28.3 No waiver by us of any term or condition will be effective unless it is expressly communicated in writing in accordance with clause 22.

29. Severability

If any provision of these terms and conditions is found by any competent authority to be invalid, unlawful, or unenforceable to any extent, such provision shall be severed from the remaining provisions, which shall continue in full force and effect to the fullest extent permitted by law.

30. Entire Agreement

30.1 These terms and conditions, together with the Privacy Policy, Cookie Policy, and any other documents expressly referred to herein, constitute the entire agreement between you and Healthyly Limited in relation to your use of our site and purchase of Products, and supersede all prior agreements, negotiations, and representations.

30.2 Neither party relies on any representation or warranty not expressly set out in these terms and conditions or the documents referred to herein.

30.3 Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.

30.4 Nothing in this clause affects your statutory rights as a consumer.

31. Our Right to Amend These Terms

31.1 We reserve the right to revise and amend these terms and conditions at any time to reflect changes in applicable law, regulatory requirements, our business policies, payment methods, technology, or market conditions.

31.2 You will be subject to the terms and conditions in force at the time you place your order, unless any change is required by law or regulatory authority (in which case it may apply to previous orders), or unless we notify you of a change before sending a Dispatch Confirmation and you do not object within seven (7) days of receipt of the Products.

32. Complaints

32.1 If you have a complaint about any Product or our service, please contact us in the first instance at support@veldic.com. We aim to acknowledge all complaints within three (3) business days and resolve them within fourteen (14) business days.

32.2 If your complaint is not resolved to your satisfaction, you may refer your dispute in accordance with clause 10 (Dispute Resolution) or seek redress through the UK courts as set out in clause 33.

32.3 If your complaint relates to product safety, labelling, or food law compliance, you may also contact the Food Standards Agency (food.gov.uk) or your local Trading Standards authority. These bodies have independent powers to investigate and take enforcement action.

33. Governing Law and Jurisdiction

33.1 These terms and conditions, and any Contract formed between you and us, shall be governed by and construed in accordance with the laws of England and Wales.

33.2 Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

33.3 If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings before the courts of your country of residence.

34. Product Traceability

34.1 All Veldic products carry batch or lot numbers for quality control and traceability purposes. In the event of a product quality query or recall, you may be asked to provide the batch number printed on your product's packaging.

34.2 We recommend that you retain product packaging until you have finished using the product, in case it is needed for a quality investigation or recall.

35. Third-Party Marketplace Sales

35.1 Where Veldic Products are purchased through third-party marketplaces (such as Amazon, eBay, or similar platforms), the terms and conditions of that marketplace may also apply in addition to these terms.

35.2 We are not responsible for the terms, policies, or practices of third-party marketplaces. Any disputes relating to marketplace-specific policies (such as returns processes or payment handling) should be directed to the relevant platform in the first instance.